Shipping Policy

Thank you for choosing Comu. This Shipping Policy explains how we process, ship, and deliver orders placed on store.comu.com for customers in the United States. Please read it carefully before placing your order.

1. Scope of This Policy

• Physical products. This policy applies to the physical products currently sold in the Comu Store: Comulytic Note Pro and Comu Action Pro.
• Accessories and spare parts are not yet available for individual purchase. When they are released, the shipping terms below will apply unless stated otherwise on the product page.
• Software and membership plans (including Premium Plan and Elite Plan) are digital services. They are not shipped, incur no shipping fee, and are not covered by the delivery estimates in this policy. See Section 5 for how promotional plan rewards are delivered.

2. Order Processing

• Processing Time: Orders are processed within 1–2 business days (Monday through Friday, excluding U.S. federal holidays) after payment is confirmed. Processing includes payment verification, fraud screening, quality check, and packaging.
• No order cut-off. Orders are accepted and submitted to fulfillment around the clock, so there is no daily cut-off deadline to meet. Pick, pack, and dispatch then take place on business days within the processing window above.
• Automatic fulfillment routing: Once your order is confirmed, it is routed automatically to the fastest available fulfillment source based on your shipping address and real-time inventory. You do not need to choose a shipping method. See Section 4 for the fulfillment methods we use.
• Potential Delays: During peak seasons (e.g., Black Friday, Cyber Monday, and the December holidays) or due to unforeseen circumstances (e.g., severe weather, carrier disruptions), processing may take 1–3 additional business days. We will notify you by email if such a delay occurs.
• Order changes and cancellations: Once an order has entered fulfillment we may no longer be able to modify or cancel it. To request a change, email support@comu.com as soon as possible with your order number.

3. Shipping Areas, Time & Rates

All delivery estimates below are stated in business days (Monday through Friday, excluding U.S. federal holidays) and are counted from the date your order is placed. Estimates reflect our recent carrier performance and are not guaranteed delivery dates.

• Free standard shipping applies to all orders shipped within the contiguous United States, with no minimum order value.
• Weekend delivery included. Our carriers deliver seven days a week, including weekends and holidays, so your order may arrive on a Saturday or Sunday. Because the estimates above are counted in business days, orders frequently arrive sooner than estimated.
• Fulfillment source affects speed. Most orders are fulfilled through Amazon and typically arrive in 2–4 business days. Orders fulfilled from our U.S. warehouse may take up to 7 business days. You do not select the source; it is assigned automatically based on your address and inventory availability.
• Peak periods and disruptions. Delivery may be extended by up to 7 additional business days during peak periods, inclement weather, or carrier-related delays.
• Taxes and duties. Applicable sales tax is calculated at checkout based on your shipping address. Because we ship domestically only, no customs duties or import fees apply.
• Multiple items. Orders containing more than one item may be split into separate shipments arriving on different dates, at no extra cost to you. Each shipment has its own tracking number.

4. Fulfillment Methods

All Comu products ship from within the United States. Depending on your address and current inventory, your order is fulfilled automatically through one of the following methods.

Buy with Prime is available to eligible Amazon Prime members in the United States and applies to one-time product purchases only; subscription plans are not supported. For details on Buy with Prime orders, tracking, cancellations, and returns, please see our Comu Buy with Prime FAQ.

5. Promotional Plan Rewards (Digital Delivery)

Selected promotions include a complimentary FREE 1-Month Premium Plan or FREE 1-Month Elite Plan with your purchase. These rewards are delivered digitally:

• No shipment required. Plan rewards are not physical goods. They are not shipped, carry no shipping fee, and do not affect the delivery time of the physical products in your order.
• How you receive it. After your order is confirmed, we email a redemption link to the email address used at checkout, normally within 24 hours and no later than 2 business days.
• Activation. Open the link and follow the instructions to activate the plan on your Comu account. The reward period begins when you redeem it, not on your order date.
• If it does not arrive. Please check your spam and promotions folders first. If you still cannot find it, contact support@comu.com with your order number and we will resend the link.
• Terms. Plan rewards are limited to qualifying orders placed during the applicable promotional period, cannot be exchanged for cash or refunded for value, and are subject to the terms stated in the promotion and in the redemption email. Eligibility may vary by promotion and by product.

6. Order Tracking

You will receive a shipment confirmation email containing your tracking number(s) once your order ships. Tracking information typically becomes active within 24–48 hours after the carrier's first scan.

• Comu Store orders: visit Track Order and enter your order number or tracking number.
• Buy with Prime orders: sign in to your Amazon account, open Your Orders, and select Buy with Prime Orders; or use the order-details link in your confirmation email.

7. Shipping Delays & Exceptions

Delivery estimates are based on typical carrier performance and are not guaranteed. Delivery may take longer than estimated due to circumstances outside our reasonable control, including peak-season volume, severe weather, natural disasters, carrier network disruptions, incorrect or incomplete addresses, failed delivery attempts, and local access restrictions.

If a delay affects your order, we will keep you updated by email. If your package has not arrived within 7 business days after the shipment date, or if tracking has not updated for more than 48 hours, please contact us so we can investigate with the carrier.

8. Address Accuracy, Failed Delivery & Lost or Damaged Packages

• Address Accuracy. You are solely responsible for providing a complete and accurate shipping address. Packages may be returned to the sender if the address is incorrect or incomplete. Contact our team with the corrected address and we will arrange a replacement shipment for you.
• Undeliverable or Refused Packages. If a package is returned to us as undeliverable or refused, we will contact you to arrange reshipment or a refund of the product price once the returned item is received and inspected.
• Lost Packages. If tracking shows no movement for more than 7 business days, or the carrier confirms the package as lost, contact us and we will file a claim and arrange a replacement or refund.
• Damaged Packages. Please inspect your package on arrival. If the item arrives damaged, contact us within 7 days of delivery with your order number and photos of the packaging and the product so we can arrange a replacement.
• Packages Marked Delivered but Not Received. Please check with members of your household, your building's mailroom, and around your property, then allow 48 hours for a late carrier scan. If it still has not appeared, contact us and we will open a carrier investigation.

9. Contact Us

For any questions about shipping or your order, please reach out:

• Email: support@comu.com
• Response time: within 24 hours on business days, within 48 hours on weekends and U.S. federal holidays.
• Please include your order number and, where relevant, your tracking number and photos so we can help you faster.

The version of this Shipping Policy published on this page at the time you place your order applies to that order. We may update this policy at any time.

Amazon, Prime, Buy with Prime, Amazon Shipping, and Multi-Channel Fulfillment are trademarks of Amazon.com, Inc. or its affiliates.