Order & Payment
How do I place an order on the Comu Store?
Browse our products at store.comu.com, select your device and color, and click Add to Cart. Review your cart, proceed to checkout, enter your shipping address and payment details, and confirm your order. You will receive an order confirmation email once payment is processed.
Can I modify or cancel my order after placing it?
Once an order enters fulfillment we may no longer be able to modify or cancel it. Contact support@comu.com as soon as possible with your order number. If cancellation is successful, your payment will be refunded to the original payment method.
How do I track my order?
- You will receive a shipping confirmation email with a tracking number once your order ships. visit Track Order and enter your order number or tracking number.
- Use your tracking number on the carrier's website to follow your shipment. If you did not receive the shipping confirmation, check your spam folder or contact support@comu.com with your order number.
My order shows delivered but I haven't received it. What should I do?
Check with neighbors or your building's reception first. If you still cannot locate the package, contact support@comu.com with your order number and we will open an investigation with the carrier.
How can I get an invoice or proof of purchase?
An electronic receipt is automatically generated after payment. Check your order confirmation email for an attachment or download link, or log into your account and find it under Order History. If you need further help, email support@comu.com with your order number.
Where does Comu ship to?
e currently ship within the United States only. This includes the contiguous 48 states, Washington D.C., and Hawaii. We do not ship to Alaska, Puerto Rico, Guam, U.S. territories, P.O. Boxes, or APO/FPO/DPO addresses. For our full shipping policy, visit here.
How long does shipping take?
Orders are processed within 1–2 business days. Estimated delivery by destination:
- Contiguous US (Standard): 2–5 business days, FREE
- Contiguous US (Buy with Prime): 2–4 business days, FREE for eligible Prime members
- Hawaii: 3–8 business days, $10 surcharge
- Remote ZIP codes within contiguous US: up to 8 business days, FREE
How is my order fulfilled and shipped?
Your order is automatically routed to the fastest available fulfillment source — you do not choose a shipping method. Most orders ship from Amazon fulfillment centers (MCF/FBA) and arrive in 2–4 business days. Orders fulfilled from our U.S. West Coast warehouse may take up to 5 business days.
Will my order arrive on weekends?
Yes. Our carriers deliver 7 days a week including weekends, so your order may arrive sooner than the business-day estimate.
My order is delayed. What should I do?
During peak seasons (Black Friday, Cyber Monday, December holidays) or due to carrier disruptions, processing may take 1–3 additional business days. If your order has not arrived within the estimated window, contact support@comu.com with your order number and we will investigate.
Can I change my shipping address after placing an order?
Contact support@comu.com immediately with your order number. Once an order has entered fulfillment, address changes cannot be guaranteed. Please double-check all information before confirming your order.
What payment methods does Comu accept?
Depending on your location and eligibility at checkout, we accept:
- Credit/debit cards: Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, UnionPay
- Digital wallets: Apple Pay, Google Pay, Amazon Pay, PayPal
- Accelerated checkout: Shop Pay
- Buy now, pay later: Klarna, Affirm, Afterpay, Shop Pay Installments
- Buy with Prime (eligible Amazon Prime members in the US)
My payment was declined. What should I do?
Check that your card number, expiration date, CVV, and billing address are correct. Contact your bank to confirm online or international payments are enabled. If the issue persists, try a different card or payment method. For further help, email support@comu.com with a screenshot of the error.
Is it safe to enter my payment information?
Yes. Payments are processed through Shopify and our payment partners, all PCI DSS compliant. Comu does not receive or store your complete card number. Your data is encrypted and never stored on our servers.
Can I pay in my local currency?
Order totals are displayed in the currency shown at checkout. Your bank or payment provider may separately apply currency-conversion or cross-border fees under its own terms — Comu is not responsible for those charges.
I was charged but didn't receive an order confirmation. What should I do?
Check your spam and promotions folders first. If you still can't find it, contact support@comu.com with your payment details (amount, date, last 4 digits of card) and we will locate your order and resend the confirmation.
I think I was charged twice. What should I do?
Contact support@comu.com immediately with your order number and a screenshot of your bank statement showing the duplicate charge. Do not send your full card number or CVV. We will investigate and process a refund for any duplicate charge.
How long does a refund take?
Refunds are submitted through your original payment channel. Processing time varies by provider — typically 3–5 business days for us to process, plus an additional 3–7 business days for your bank or provider to reflect it. If you haven't seen your refund after 10 business days, contact support@comu.com.
Do buy-now-pay-later options (Klarna, Affirm, Afterpay) affect my return eligibility?
No. Selecting an installment payment method does not change a product's return eligibility. If a refund is approved, it will be submitted through your original payment channel. The provider determines how it affects your installment schedule.
What AI features are included with my Comu device?
All Comu devices include unlimited transcription time and basic summary capabilities. There are no limits on audio duration — whether it's a one-hour meeting or a multi-hour lecture, you can transcribe it directly. Advanced AI features such as smart search and in-depth summaries are available through a software plan.
How do I unlock more AI features?
Upgrade to a Premium Plan ($14.99/month) or Elite Plan ($39.99/month) to access the full AI feature set. You can view all features in your membership details page in the app. Enable push notifications to stay updated on new features and promotions. For questions, email support@comu.com.
How do I reduce my subscription cost?
Switch from a monthly plan to an annual subscription for a lower per-month rate. Keep push notifications on to receive promotional offers. Visit your membership details page to review all features included in your current plan.
Why was I prompted to subscribe after my trial ended?
The subscription terms are stated clearly before the trial begins. Once the trial period ends, a paid subscription is required to continue accessing premium features. You can review full details in membership details in the app.
Why has my subscription fee changed?
Check Comu's official announcements or your registered email for details on any price adjustments. If you have questions, contact support@comu.com and we will clarify what changed and whether any compensation applies.
How do I cancel my subscription?
If you subscribed through the App Store, follow Apple's cancellation guide. If through Google Play, follow Google's cancellation steps. For any difficulties, contact support@comu.com with your account email and we will assist with your cancellation request.