Thank you for shopping with Comu. We want you to be completely satisfied with your purchase. If you're not happy with your product, we offer an easy and straightforward return and refund process as outlined below.

1. Return Period

We offer a 30-day no-reason return policy. You may request a return and full refund within 30 calendar days of receiving your product, based on the carrier’s “delivered” date.

2. Return Conditions

To qualify for a return or refund, the following conditions must be met:

• All original accessories, manuals, and packaging must be included.
• The product must be in fully functional condition without signs of wear, scratches, stains, odors, or any damage that would affect resale value.
• Gifts must be returned with the main product. If the gift is used or damaged, the suggested retail price of the gift will be deducted from the refund amount.

We reserve the right to refuse returns or apply deductions to the refund if:

• The product is damaged, missing components, or severely damaged in packaging.
• Accessories or items are missing from the return package.
• The product shows signs of use, such as wear, stains, or odors.
• For orders of five or more units, non-quality-related returns are not accepted.

Please Note: For your privacy and security, you are responsible for erasing all personal data from the device prior to returning. Comu will perform a factory reset upon receipt, but assumes no liability for any personal data remaining on the device.

3. Return Process

To initiate a return, please follow these steps:

1. Submit a Return Request: Contact us at support-center@comulytic.ai and provide your order number, a description of the issue, and photos or videos if applicable for quality concerns. Our customer service team will provide return instructions and, if eligible, a prepaid return label.
2. Prepare the Package: Pack the product securely in its original packaging and include all accessories. Ensure the product is clean and in resalable condition. Please avoid writing or attaching any labels directly to the original packaging.
3. Ship the Product: Please use a trackable shipping method to return the product. For returns valued over $50, we recommend purchasing shipping insurance. After shipping the return, reply with the tracking number so we can follow up and process the return promptly.

Once the returned product is received and inspected, Comu will initiate the refund process, which typically takes 3 to 5 business days.

4. Refunds

Refunds will typically be processed within 3 to 5 business days after we receive and inspect the returned product. The refund will be issued to the original payment method used for purchase. Please allow additional time for your financial institution to process and post the refund to your account.

• Quality-Related Returns: A full refund of the product purchase price will be issued. We will also cover reasonable return shipping costs, as outlined in Section 7.
• Non-Quality Returns: Only the product purchase price will be refunded. Original shipping fees, transaction fees, and the cost of any optional services, such as insurance, are non-refundable. Return shipping costs are the customer’s responsibility.
• Deductions: Deductions will be applied for missing accessories, components, gifts, or for any damage to the product or packaging that diminishes its value, as determined by Comu.

5. Comu Software and Digital Services

5.1 Scope of Application

This policy applies to all Comu digital services purchased through our official website www.comulytic.ai, Google Play, or the Apple App Store, including but not limited to membership subscriptions and transcription credits.

5.2 General Refund Policy

Within 30 days of purchasing Comu digital services, you are eligible for a full refund provided the service has not been used or activated. Comu and the relevant payment platforms, such as Apple, reserve the final right to determine refund eligibility.

5.3 Refund Request Process

The refund procedure varies based on your purchase channel:

• Orders paid via our official website, Google Play, or third-party payment processors: Refunds are handled directly by the Comu support team. Please email support-center@comulytic.ai with your order number and registered email address.
• Orders paid using Apple’s in-app purchase system: All orders and refund requests are managed exclusively by Apple. Comu is unable to process refunds for these transactions. Please submit your refund request through reportaproblem.apple.com.

6. Returnless Solution

If returning the product is inconvenient for you or if you cannot return it for other reasons approved by customer service, you may keep the core device. In such cases, Comu reserves the right to perform necessary management on the device, such as:

• Closing ongoing service authorization related to the order.
• Restoring the device to an unactivated state.
• Unbinding the device from the account to ensure a compliant after-sales process.

After these procedures, we will arrange for a refund or compensation based on the specific circumstances.

7. Return Shipping Costs

• Quality-Related Returns: Comu will provide a prepaid return shipping label and cover the associated costs.
• Non-Quality Returns: The customer is responsible for all return shipping costs. You must use a trackable shipping method. For returns with a value exceeding $50, we highly recommend purchasing shipping insurance.
• Risk of Loss: The customer bears all risk of loss or damage during the return shipment for non-quality returns. No refund will be issued for products lost or damaged in transit under these circumstances. For returns using a Comu-provided prepaid label, we assume responsibility for loss or damage during transit, provided the packaging is not tampered with.

8. Order Cancellation & Modifications

If your order has not yet shipped, you may request a modification or cancellation by contacting support-center@comulytic.ai. We will do our best to accommodate your request; however, cancellations or modifications are not guaranteed once an order has entered our automated fulfilment process and is prepared for shipment.

9. Third-Party Platform After-Sales

Currently, this policy applies only to purchases made through Comu’s official website. For orders placed via third-party platforms, please refer to the after-sales policy of that platform.

10. Delivery Issues

If you receive a damaged, incorrect, or missing item, please contact us within 24 hours of receipt with photos of the damaged packaging and product. We will assist you in resolving the issue as quickly as possible.

11. Warranties and Special Products

11.1 Warranty Period

The Comulytic Note Pro warranty starts from the date of purchase, but the duration period varies by region:

• United States: 12 months
• Japan: 12 months
• United Kingdom: 24 months
• European Union: 24 months

If local laws or regulations mandate a longer warranty period, the longer period shall apply. During the warranty period, Comu will provide free maintenance services for performance failures caused by normal use. Damage resulting from misuse, drops, liquid damage, or unauthorized disassembly is not covered. A valid device serial number and proof of purchase, such as a sales invoice, must be provided to utilize the warranty service.

This warranty grants you specific legal rights, and you may also have additional rights depending on your jurisdiction. For information about extended warranty purchases or repair procedures, please contact support-center@comulytic.ai.

Some products may have specific warranty conditions or delivery delays. These details will be provided on the product page or during the order process. If you encounter any issues with these products, please contact us directly for assistance.

11.2 Notes

• This Return & Refund Policy is subject to revision in response to changes in applicable laws, regulations, company policies, or product specifications.
• This Return & Refund Policy governs exclusively products purchased through Comu’s official sales channels. Products obtained from unauthorized distributors are not eligible for warranty coverage.
• For returns made using the prepaid shipping label provided by Comu, we assume responsibility for loss or damage that occurs during transit.
• Comu shall not be held liable for returns involving tampered labels, incorrect items, or empty packaging.
• For returns not attributable to product quality, the customer bears full responsibility for any loss or damage incurred during return shipment. No refund will be provided for items that are damaged in transit under such circumstances.

11.3 Non-Warranty Range

• Damage: drops, pressure, liquid ingress, unauthorised disassembly, use of third-party chargers, etc.
• Natural wear, such as normal battery-capacity degradation.
• Force majeure, such as fire or flood.
• Cosmetic wear, such as scratches on the housing from normal use.

11.4 Items Not Eligible for Return

• Devices with visible damage.
• Products returned with missing accessories or severely damaged packaging.
• Products purchased through third-party platforms. Please refer to that platform’s policy.

12. Policy Updates

This Return & Refund Policy is subject to revision in response to changes in applicable laws, regulations, company policies, or product specifications. We reserve the right to amend this policy at our discretion.

This Return & Refund Policy governs exclusively products purchased through our official sales channels. Products obtained from unauthorised distributors are not eligible for warranty coverage or the benefits outlined herein.